D1 · Customer
Forage for trust erosion, churn signals, and lifetime value loss. Track NPS drops and renewal hesitation before they cascade.
Diving deep across six dimensions to see what a single-dimension view misses.
The 6D Foraging Methodology™ is strategic foraging across six business dimensions to see what a single-dimension view misses. Like cormorants diving beneath the surface, we forage deep — on the hypothesis that most analysis stops at the visible dimension and never checks the rest.
That's a hypothesis, not a settled statistic — and it's one we hold ourselves to. Every case in the live library gets a scheduled review date; when the evidence doesn't support the original thesis, we publish that too — not just the wins.
Origin Dimension: D3 Employee — score 88/100
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Cascade Reaches: 6 of 6 dimensions — D1, D5, D2, D6, D4
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Verdict: FETCH 2,632 vs. THRESHOLD 1,000 → EXECUTE(Real numbers from UC-246, below.)
Strategic foraging delivers:
Each dimension is analyzed through three lenses:
| Lens | What It Measures | Range |
|---|---|---|
| Sound (ChirpIQX) | Urgency — How immediate is the signal? | 1-10 |
| Space (PerchIQX) | Scope — How widespread is the impact? | 1-10 |
| Time (WakeIQX) | Trajectory — Is it improving or degrading? | 1-10 |
Dimension Score = (Sound × Space × Time) ÷ 10
No dollar figure is summed across these dimensions — that's a real double-counting risk, not a style choice (the same dollars can get counted once as "lost revenue" and again as "damaged customer relationship"). Each dimension is scored on its own cited evidence; the verdict comes from FETCH, not an addition problem.
UC-246 — Starbucks' "Coffeehouse Coach" Bet:
| Dimension | Observable Signal | Score |
|---|---|---|
| Employee (Origin) | 8,000 "coffeehouse coaches," $500M+ labor investment | 88 |
| Customer | The "third place" experience, "improved customer experiences" | 86 |
| Quality | "More consistent performance" reported in the pilot | 82 |
| Revenue | N. America comps +7.1%, margins compressed by the investment | 78 |
| Operational | Deep Brew, Green Dot Assist AI running in parallel | 70 |
| Regulatory | Labor relations backdrop, ~$1B restructuring alongside it | 55 |
FETCH 2,632 vs. THRESHOLD 1,000 → EXECUTE, High Priority. Eight primary sources, fully cited.