Quick Reference Card
"Print this. Keep it on your desk. Use it when problems hit."
This is your field guide to the 6D Foraging Methodology — designed for quick reference during incident response, cost analysis, or strategic planning.
Dimension Checklist
Use this checklist to ensure you're analyzing all six dimensions:
| ☑ | Dimension | Core Question | Key Metric | Alert Threshold |
|---|---|---|---|---|
| □ | D1: Customer | How does this affect who pays us? | NPS, Churn Rate | NPS drop >5 pts |
| □ | D2: Employee | How does this affect who works for us? | Turnover, Engagement | Turnover >15% |
| □ | D3: Revenue | How does this affect money coming in? | AR Aging, Margin | AR >60 days >10% |
| □ | D4: Regulatory | How does this affect our compliance? | Audit Findings, Fines | Any critical finding |
| □ | D5: Quality | How does this affect what we deliver? | Defect Rate, Rework | Defect rate +20% |
| □ | D6: Operational | How does this affect how we work? | Uptime, Cycle Time | Uptime <99.9% |
Usage: For any problem, check each box and document observable signals. If 3+ dimensions are affected, expect significant cascade.
3D Quick Reference (Sound × Space × Time)
Apply this scoring lens to each affected dimension:
| Lens | Question | Low (1-3) | Medium (4-6) | High (7-10) |
|---|---|---|---|---|
| Sound (Urgency) | How urgent is this? | Future risk Minor issue No immediate action | Current issue Affecting operations Needs attention | Crisis Business-critical Immediate response |
| Space (Scope) | How widespread? | Isolated One person/customer Single system | Department Customer segment Multiple systems | Enterprise-wide All customers Market-wide |
| Time (Trajectory) | Getting better or worse? | One-time event Isolated incident First occurrence | Recurring pattern Happening monthly Sustained pressure | Accelerating trend Worsening quickly Chronic condition |
Formula: Dimension Score = (Sound × Space × Time) ÷ 10
Interpretation:
- Score < 10: Low priority. Monitor.
- Score 10-20: Medium priority. Plan action.
- Score 20-30: High priority. Act within 48 hours.
- Score > 30: Critical. Immediate escalation.
Example:
Problem: Customer complaint from enterprise account
Sound = 6 (direct complaint, not yet escalated)
Space = 5 (one customer, but enterprise tier)
Time = 4 (second occurrence this month)
Score = (6 × 5 × 4) ÷ 10 = 12 (Medium priority)Multiplier Quick Estimate
Use this table to estimate cascade multiplier without detailed analysis:
| Dimensions Affected | Cascade Depth | Estimated Multiplier | Use When |
|---|---|---|---|
| 1-2 dimensions | 1 level | 1.5-2× | Simple, contained issues |
| 2-3 dimensions | 2 levels | 2-4× | Common operational problems |
| 3-4 dimensions | 2-3 levels | 4-6× | Significant incidents |
| 4-5 dimensions | 3+ levels | 6-10× | Major failures, strategic issues |
| 5-6 dimensions | 3+ levels | 10×+ | Enterprise-wide crises |
Quick calculation:
Direct Cost: $__________
Multiplier: ____×
───────────────────────
Estimated Total Impact: $__________Example:
Direct Cost: $50,000 (billing error labor)
Dimensions Affected: 4 (Operational, Quality, Employee, Customer)
Cascade Depth: 2 levels
Multiplier: 5×
───────────────────────
Estimated Total Impact: $250,000Cascade Pathway Quick Map
Most common cascade patterns (use as starting point):
CUSTOMER → Revenue (70%)
→ Employee (50%)
→ Regulatory (20%)
EMPLOYEE → Quality (80%)
→ Operational (70%)
→ Revenue (40%)
REVENUE → Operational (85%)
→ Employee (60%)
→ Quality (40%)
REGULATORY → Revenue (90%)
→ Customer (70%)
→ Operational (60%)
QUALITY → Customer (85%)
→ Operational (75%)
→ Regulatory (30%)
OPERATIONAL → Quality (80%)
→ Employee (75%)
→ Revenue (60%)Usage: Start with the origin dimension, follow the highest probability cascade paths.
Trigger Keyword Urgency Guide
Quick reference for keyword severity scoring:
High Urgency (Sound = 8-10)
"unacceptable" "breach" "lawsuit"
"canceling" "violation" "investigation"
"recall" "system down" "data breach"
"injury" "fraud" "immediate jeopardy"
"P1/Sev1" "outage" "critical"Action: Executive escalation within 1 hour.
Medium Urgency (Sound = 4-7)
"disappointed" "concerned" "audit finding"
"rework" "defect" "delayed"
"bottleneck" "frustrated" "non-compliance"
"bug" "downtime" "overtime"Action: Manager review within 24 hours.
Low Urgency (Sound = 1-3)
"just wondering" "for future" "nice to have"
"minor issue" "cosmetic" "inefficient"
"tech debt" "someday" "could be better"Action: Track pattern over time.
Incident Response Decision Tree
Problem Detected
│
▼
┌─────────────────┐
│ How many │
│ dimensions │ 1-2 → Use standard incident response
│ affected? │
└────────┬────────┘ 3+ → Continue below
│
▼
┌─────────────────┐
│ 3D Score of │
│ highest │ <20 → Plan response (48 hours)
│ dimension? │
└────────┬────────┘ 20-30 → Act immediately (4 hours)
│
│ >30 → Executive escalation (1 hour)
▼
┌─────────────────┐
│ Cascade depth? │ 1 level → Monitor closely
│ │ 2 levels → Preventive action
└────────┬────────┘ 3+ levels → Crisis response
│
▼
┌─────────────────┐
│ Calculate │
│ multiplier │
│ using table │
│ above │
└─────────────────┘5-Minute Analysis Template
Use this for rapid assessment:
PROBLEM: _______________________________________
ORIGIN DIMENSION: □ Customer □ Employee □ Revenue
□ Regulatory □ Quality □ Operational
3D SCORE:
Sound (1-10): ___ [Urgency]
Space (1-10): ___ [Scope]
Time (1-10): ___ [Trajectory]
TOTAL: ___
AFFECTED DIMENSIONS (check all):
□ D1: Customer Evidence: _______________
□ D2: Employee Evidence: _______________
□ D3: Revenue Evidence: _______________
□ D4: Regulatory Evidence: _______________
□ D5: Quality Evidence: _______________
□ D6: Operational Evidence: _______________
QUICK MULTIPLIER ESTIMATE:
Dimensions affected: ___
Cascade depth: ___ levels
Estimated multiplier: ___×
IMPACT ESTIMATE:
Direct cost: $___________
× Multiplier: ___×
═══════════════════════
Total impact: $___________
RECOMMENDED ACTION:
□ Monitor (Score <20)
□ Plan response (Score 20-30)
□ Immediate action (Score >30)
□ Executive escalation (Score >40 OR Regulatory involved)Industry-Specific Quick Adjustments
Healthcare
- Customer → Patient Outcomes (HCAHPS, readmissions)
- Regulatory multiplier: 10-15× (CMS penalties are severe)
- Highest risk cascade: Quality → Regulatory
Financial Services
- Customer → Client Trust (AUM flows)
- Customer multiplier: 8-12× (concentration risk)
- Highest risk cascade: Quality → Customer
Manufacturing
- Operational → Production Efficiency (OEE)
- Operational multiplier: 6-10× (fixed cost absorption)
- Highest risk cascade: Operational → Revenue
SaaS
- Customer → User Experience (NPS, adoption)
- Operational multiplier: 8-15× (uptime = entire customer base)
- Highest risk cascade: Operational → Customer
Common Analysis Mistakes (Avoid These)
| ❌ Don't | ✅ Do |
|---|---|
| Stop at direct cost | Map at least 2 cascade levels |
| Analyze only origin dimension | Check all 6 dimensions |
| Ignore low-probability cascades | Track cascades >20% probability |
| Use same multiplier for all | Use dimension-specific multipliers |
| Focus only on current state | Include trajectory (Time lens) |
| Wait for full analysis to act | Use 5-minute template for rapid response |
Printable Version
6D IMPACT QUICK CARD
DIMENSIONS: Customer | Employee | Revenue | Regulatory | Quality | Operational
3D LENS: Sound (Urgency) × Space (Scope) × Time (Trajectory) ÷ 10
MULTIPLIERS:
- 1-2 dims, 1 level: 1.5-2×
- 2-3 dims, 2 levels: 2-4×
- 3-4 dims, 2-3 levels: 4-6×
- 4-5 dims, 3+ levels: 6-10×
- 5-6 dims, 3+ levels: 10×+
URGENCY:
- High (8-10): "lawsuit", "breach", "system down", "P1"
- Medium (4-7): "defect", "delayed", "concerned", "audit"
- Low (1-3): "minor", "someday", "inefficient", "tech debt"
CASCADES (Most Common):
- Customer → Revenue (70%)
- Employee → Quality (80%)
- Operational → Quality (80%)
- Quality → Customer (85%)
- Regulatory → Revenue (90%)
ACTION THRESHOLDS:
- Score <20: Monitor
- Score 20-30: Act within 48h
- Score >30: Immediate escalation
- 3+ dimensions: Cascade analysis required
Digital Quick Tools
Bookmarklet (Add to Browser)
javascript:(function(){
var d=prompt("Direct cost ($)?");
var n=prompt("Dimensions affected (1-6)?");
var m=(n<3)?2:(n<5)?5:10;
alert("Estimated Impact: $"+(d*m).toLocaleString()+"\nMultiplier: "+m+"x");
})();Instructions: Drag to bookmarks bar, click when analyzing incidents.
Spreadsheet Template
Download: 6D Impact Calculator.xlsx (Coming Soon)
Features:
- Automated 3D scoring
- Cascade pathway wizard
- Multiplier calculation
- Impact summary dashboard
Next Steps
Remember: Speed matters in incident response. This card gets you 80% of the analysis in 5 minutes. 🪶